All courses
Technology
Mastering ServiceNow
Empower yourself with the knowledge and skills needed to effectively utilize ServiceNow for IT Service Management and Enterprise Service Management.
- Hours
- 240
- Assignments
- 15
- Projects
- 4
- Rating
- ★ 4.8
Curriculum
- 01Introduction to ServiceNow
- 02ServiceNow fundamentals
- 03Incident and problem management
- 04Change and service request management
- 05ITIL best practices in ServiceNow
- 06ServiceNow automation
- 07Reporting and dashboards
- 08Integration with other systems
- 09ServiceNow administration
- 10Certification preparation, projects & final assessment
Who this program is for
- IT professionals and administrators
- Business analysts and process owners
- Anyone seeking ServiceNow expertise