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Mastering ServiceNow: A Comprehensive Training Program
Course Overview:
Our Mastering ServiceNow course is designed to empower individuals and teams with the knowledge and skills needed to effectively utilize ServiceNow, a leading platform for IT Service Management (ITSM) and Enterprise Service Management (ESM). Whether you’re an IT professional looking to enhance your ServiceNow skills or a business leader seeking to improve organizational efficiency, this course is tailored to meet your needs.
SELF-PACED LEARNING
This course includes
- Lifetime access and 24x7 support
- Access on your computer or mobile
- Get certificate on course completion
Contact Us
Email: [email protected]
Phone: +1 343 344 3111
SELF-PACED LEARNING
This course includes
- Lifetime access and 24x7 support
- Access on your computer or mobile
- Get certificate on course completion
Contact Us
Email: [email protected]
Phone: +1 343 344 3111
Course Objectives: By the end of this course, participants will be able to:
1. Understand the core concepts and components of ServiceNow.
2. Configure and customize ServiceNow to align with organizational needs.
3. Manage incidents, problems, changes, and service requests efficiently.
4. Implement ITIL best practices within ServiceNow.
5. Automate workflows and streamline processes using ServiceNow Flow Designer.
6. Create and manage reports and dashboards for data-driven decision-making.
7. Integrate ServiceNow with other systems and applications.
8. Prepare for the ServiceNow Certified System Administrator (CSA) exam.
Course Content:
- Introduction to IT Service Management (ITSM)
- Overview of ServiceNow as a platform
- ServiceNow architecture and components
- Navigating the ServiceNow interface
- User roles and permissions
- Creating and managing user accounts
- Incident and problem management processes
- Creating and resolving incidents and problems
- ServiceNow knowledge base
- Change management workflows
- Service request fulfillment
- Approvals and automation
- Overview of ITIL (Information Technology Infrastructure Library)
- Applying ITIL principles in ServiceNow
- Introduction to ServiceNow Flow Designer
- Building and testing workflows
- Workflow automation examples
- Creating and customizing reports
- Designing interactive dashboards
- Data analytics in ServiceNow
- API integrations
- Integration with third-party applications
- Integration best practices
- System administration tasks
- User management and access control
- Performance monitoring and optimization
- Overview of ServiceNow certifications
- Tips and resources for the Certified System Administrator (CSA) exam
- Practice exams and quizzes
- Real-world case studies and examples
- Hands-on projects to apply knowledge
- Troubleshooting and problem-solving exercises
- Final exam covering course materials
- Certificate of completion for participants who pass the exam
Course Delivery:
This course will be delivered through a combination of video lectures, hands-on labs, group discussions, and assignments. Participants will have access to a learning management system (LMS) to track their progress and access course materials.
Prerequisites:
There are no specific prerequisites for this course, but a basic understanding of IT concepts and familiarity with business processes is beneficial.
Who Should Attend:
- IT professionals and administrators
- Business analysts and process owners
- Anyone looking to gain expertise in ServiceNow